Terms of service

1. Billing and charges

Parking charges are calculated on a calendar-day basis: from midnight (12:01 AM) to midnight (12:00 AM) per day. We do not charge half days. Each day, or part of a day, counts as one full day.

A minimum charge of $25.00 applies to all bookings. This applies even if your stay is less than one calendar day.

Rates are displayed at the time of booking and confirmed in your booking confirmation. Flypark reserves the right to update rates with reasonable notice.

2. Payment

We accept the following payment methods:

• Online via the booking manager (flypark.co.nz/portal)
• Bank transfer to 01-0215-0102207-00 — use your vehicle registration as the reference
• Visa and Mastercard on arrival

We do not accept American Express or cash. Cash is not accepted for security and health and safety reasons.

Payment is due on or before your departure date. Vehicles will not be released until all outstanding charges are cleared.

3. Early return

If your vehicle is removed before the originally agreed return date, and your original booking was 5 days or longer:

• If you provide at least 24 hours written notice: no early return fee.
• If you provide less than 24 hours notice: an early return fee of $25.00 applies.

Any refund for unused days will be calculated based on the actual days stored, less the early return fee where applicable.

4. Cancellations and modifications

You may update or cancel your booking via the booking manager at flypark.co.nz/portal. We request at least 24 hours notice for any changes, as our daily reports are printed at 1:00 AM each day.

Refunds for prepaid bookings are at Flypark's discretion. Where applicable, refunds are issued to the original payment method within 5–10 business days.

5. Vehicle care and responsibility

Flypark takes all reasonable care with your vehicle. However:

• Vehicle insurance remains the customer's responsibility, as with any car park.
• Flypark accepts no liability for damage or theft that occurs despite reasonable precautions.
• Your vehicle will not be driven off our yard without your consent. The only exceptions are when you have specifically requested we move it for a service, WOF, or other arrangement.
• The total time our staff spend in your vehicle during parking is typically under 2 minutes.

A scratch and dent check-in report is available on request. Completion is optional but recommended for your peace of mind.

6. Vehicle services

When you request a vehicle service (wash, valet, WOF, repairs, etc.), the following applies:

• A service fee of $15.00 per item applies to cover coordination, processing, and administration.
• For servicing and repairs, you will be charged the actual cost incurred by Flypark plus the service fee.
• We will contact you for approval before proceeding with any work that exceeds an agreed estimate.
• Services must be pre-booked. We cannot guarantee availability for unbooked requests.

7. Long-term storage

Extended storage arrangements (typically over 30 days) are available at a reduced daily rate. If you need a relative or other person to access your stored vehicle during your absence:

• An additional fee of $10.00 applies per interim vehicle access.
• At least 24 hours written notice is required.

8. Shuttle service

Free shuttle service to and from Auckland Airport terminals is included with all parking bookings. Shuttle service is subject to availability and may be delayed in exceptional circumstances (heavy traffic, emergencies, etc.).

Allow at least 1 hour 15 minutes before domestic departure and 2 hours before international departure when arriving at Flypark. The shuttle takes approximately 7–8 minutes to reach the airport.

9. Limitation of liability

To the extent permitted by New Zealand law, Flypark's liability is limited to the amount paid for parking services. We are not liable for indirect or consequential losses, including missed flights.

10. Contact and disputes

For queries or complaints, contact Flypark at:

• Phone: 027 265 4607
• Email: info@flypark.co.nz
• Address: 310 Landing Drive, Māngere, Auckland 2150