Privacy policy

What information we collect

When you book with Flypark, we collect:

• Your name, email address, and phone number
• Your vehicle registration, make, model, and colour
• Your parking dates and booking preferences
• Payment confirmation records (we do not store card numbers — payments are processed by Stripe)
• Communication history related to your booking (SMS, email, notes)

How we use your information

We use your information to:

• Manage your parking booking and release your vehicle when you return
• Send you booking confirmations, reminders, and travel-day notifications
• Process and verify payments
• Coordinate shuttle transfers and vehicle services
• Handle customer service enquiries and resolve issues
• Improve our service over time

Who we share your information with

We do not sell your personal information or share it with third parties for marketing purposes.

We share information only where necessary to operate the service:

• Stripe — for payment processing. Stripe is PCI-DSS compliant.
• Twilio — for sending SMS notifications and automated voice calls related to your booking.
• Email provider — for sending booking confirmations and reminders.

All service providers are bound by their own privacy policies and data processing agreements.

How long we keep your information

We retain booking and customer records for up to 7 years for accounting and business continuity purposes, in line with standard New Zealand business requirements. Communication logs are retained for 2 years.

Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of incorrect information
• Request deletion of your information (subject to legal retention requirements)
• Raise a complaint with the Privacy Commissioner if you believe your privacy rights have been breached

To exercise any of these rights, contact us at info@flypark.co.nz.

Cookies and tracking

Our website uses minimal cookies required for the booking system to function (session authentication). We do not use advertising cookies or share browsing data with marketing platforms.

Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our systems use HTTPS encryption and access controls to limit who can view customer data.

Contact

If you have questions about this privacy policy or how we handle your data:

• Email: info@flypark.co.nz
• Phone: 027 265 4607
• Address: 310 Landing Drive, Māngere, Auckland 2150